Upadhyay, Hemang. “Consumer Experience Trends Based on AI Features: A Comprehensive Analysis of Conversational AI, Personalization Engines, and Voice AI”. Frontiers in Emerging Artificial Intelligence and Machine Learning 2, no. 11 (November 26, 2025): 6–15. Accessed December 23, 2025. https://irjernet.com/index.php/feaiml/article/view/248.