DR. LEENA RAJAGOPAL; PROF. JAVIER MENDES. Orchestrating Conversational AI: Developing a Framework for Chatbot Lifecycle Management. Frontiers in Business Innovations and Management, [S. l.], v. 1, n. 1, p. 22–29, 2024. Disponível em: https://irjernet.com/index.php/fbim/article/view/46. Acesso em: 8 oct. 2025.